ASOS Marketplace Guarantee
We never want you to be out of pocket, so if the item doesn't arrive, or wasn't
as described, you'll get your money back.
What to do when you have a problem
-
- Message your boutique
No reply within 2 days or no solution within 7 days? We're here to help.
-
-
Paid with PayPal
Raise and escalate a dispute through your PayPal resolution centre.
-
Paid with credit or debit card
-
-
Forward your purchase and order confirmation along with full details of the issue to
mpguarantee@asos.com
We’ll investigate, get back to you with an update ASAP and resolve within 14 days.